ack444 Privacy Policy

1.1 Registration Data

When you register an account on ack444, we collect your full legal name, date of birth, residential address, and a valid Bangladeshi mobile number. This data is required to create and administer your account, to verify your identity, and to enforce our minimum age requirement of 21 years. Registration data is mandatory — without it, we cannot provide access to our Services.

1.2 Identity Verification Data

To comply with our know-your-customer (KYC) and anti-money laundering (AML) obligations, we may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address and, where required, source-of-funds documentation. These documents are processed securely and retained only for the period required by applicable compliance obligations.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a linked Bangladeshi bank account), transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, and reference numbers. We do not store full payment card numbers on our servers — card data is handled by our payment processing partners using tokenisation.

1.4 Gameplay and Betting Data

We record data relating to your betting and gaming activity on ack444, including bets placed, games played, wagering amounts, game outcomes, session duration, and responsible gaming tool usage. This data is used to administer your account, calculate and process winnings, detect problem gambling patterns, and improve game offerings.

1.5 Technical and Device Data

When you access the Platform, our servers automatically log technical information including your IP address, device type, operating system, browser type and version, and referring URL. This data is used for Platform security, fraud detection, and to improve Platform performance. We may use your IP address to make a broad determination of your geographic location in Bangladesh for compliance purposes.

1.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications including the content of your messages and any attachments. This data is used to resolve your query, train support staff, and maintain a record of complaints and their resolution. We may also send you service-related communications (e.g., account security alerts, withdrawal confirmations) to your registered mobile number or email.

3.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, keep you logged in, and gather aggregate analytics about how visitors use the site. ack444 uses first-party cookies (set by ack444 directly) and may use third-party cookies set by our analytics and payment partners.

3.2 Types of Cookies We Use

• Strictly Necessary Cookies — Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies — Remember your in-session preferences such as language setting and responsible gaming limits display. Disabling these may affect Platform usability.
• Analytics Cookies — Used to collect aggregate, anonymised data about how players navigate the Platform. This helps us identify technical issues and improve the user experience. You may opt out by adjusting your browser settings.
• Payment Partner Cookies — Third-party cookies set by our payment processing partners (e.g., bKash, Nagad) during the deposit/withdrawal flow. These are governed by the privacy policies of the respective payment providers.

3.3 Managing Cookies

You can control non-essential cookies through your browser's settings. Most modern mobile and desktop browsers allow you to block or delete cookies. Please note that disabling cookies may affect some features of the Platform, including automatic login and preferences recall. Strictly necessary cookies are required for the Platform to function and cannot be disabled via browser settings.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process data solely to execute your payment instructions and are contractually bound to handle your data in accordance with applicable data protection standards.

4.2 Game and Technology Providers

Our casino game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive technical data (such as a pseudonymous player identifier and session token) required to deliver their games to you through the ack444 Platform. These providers do not receive your full personal identity data and operate under strict data processing agreements.

4.3 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, court order, or regulatory obligation. This includes disclosures required under anti-money laundering regulations. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

4.4 Fraud Prevention

To protect the integrity of our Platform and prevent fraudulent activity, we may share relevant data with fraud prevention services, identity verification providers, and shared fraud-detection databases. This processing is based on our legitimate interest in protecting ack444 and our players from fraud, money laundering, and related financial crime.

5.1 Retention Periods

We retain your personal data for as long as your account remains open and for a period after closure as required by our legal and compliance obligations. In general:

• Account and KYC records — retained for a minimum of 5 years after account closure to meet AML compliance obligations.
• Transaction records — retained for a minimum of 5 years after the date of the transaction.
• Gameplay and betting records — retained for 3 years after account closure, or longer where required for dispute resolution.
• Communications records — retained for 2 years after the date of the communication.
• Technical and device logs — retained for up to 12 months on a rolling basis.

5.2 Deletion After Retention Period

Once the applicable retention period has expired and there is no ongoing legal or compliance reason to retain your data, ack444 will securely delete or anonymise your personal information. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, but will not be identifiable to you as an individual.

6.1 Right of Access

You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format. We may request proof of identity before fulfilling an access request to ensure we do not disclose your data to an unauthorised person.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update basic account information (such as your mobile number or address) directly via your account settings, or contact support for assistance with KYC record corrections.

6.3 Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and consent is the only lawful basis for processing), or where you object to processing based on legitimate interests and we have no overriding legitimate reason to continue. Please note that we are unable to delete data that we are legally required to retain, including AML and KYC records.

6.4 Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

7.1 Technical Safeguards

ack444 employs industry-standard technical security measures to protect your personal data, including: SSL/TLS encryption for all data in transit between your device and our servers; AES-256 encryption for sensitive data stored at rest; firewall protection and intrusion detection systems; and regular security audits and vulnerability assessments. All staff with access to personal data undergo background checks and data security training.

7.2 Account Security — Your Responsibilities

While ack444 takes strong technical measures to protect your data, account security is a shared responsibility. You must: keep your password confidential and not share it with any third party; use a strong, unique password for your ack444 account; log out of your account after each session if using a shared device; and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

7.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ack444 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and prevent recurrence. We maintain a documented data breach response procedure and will cooperate fully with any regulatory inquiry arising from a breach.

8.1 Policy Updates

ack444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the Services we offer, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via their registered mobile number or email address where reasonably practicable.

8.2 Continued Use

Your continued use of the Platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you must stop using the Platform and contact us at [email protected] to close your account. We recommend reviewing this Policy periodically so that you are always aware of how we handle your data.